To find success, you'll need to monitor, measure, and improve your team's chat performance. Yes, live chat can improve your customer service, but it's still just a tool. I made sure, during my testing, that each of these apps was easy enough to deploy and use without feeling like you were learning a new language. That said, some customer service chat software makes the user experience better than others. Live chat is designed to be user-friendly even if tech isn't your thing.
Several are even free.Įase of setup and use.
Most of the apps on this list start at around $20/user/month and don't go higher than $100, except in the case of enterprise plans. For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog.įor consistency, I evaluated each live chat service using the same five criteria:Īffordability. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. All of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software.
